## 🔍 What This Article Covers

Some users experienced an issue where connecting a Twitter/X account in Search Atlas would repeatedly reload the login screen without ever completing the connection. This article explains what caused the issue and what to do if you still see it.



## ⚙️ What Was Causing the Problem

This was a platform-level bug — not an issue with your Twitter/X credentials or account settings. The root cause involved two separate technical problems:

- A restricted API field was returning a **403 error** from Twitter/X during the authentication handshake, causing the connection to fail silently.
- A stale authentication error was not being cleared after you attempted to reconnect, so every retry failed even if your credentials were valid.

Both issues have been **fully resolved** by the Search Atlas engineering team and the fixes are live in production.



## ✅ Steps to Connect Your Twitter/X Account Now

1. Log in to your Search Atlas account.
2. Navigate to the social media integrations section of the platform.
3. Locate the Twitter/X integration and begin the connection process.
4. When the Twitter/X login screen appears, enter your credentials and authorise access as prompted.
5. If you had previously attempted to connect and seen the loop, use the reconnect or retry option — this now correctly clears any stale authentication state and starts a fresh connection.
6. Once authorised, your Twitter/X account should link successfully and you will be returned to the platform.

## 🛠️ If the Loop Still Appears

The engineering fixes have been confirmed live, and the issue is resolved for the vast majority of users. However, if you are still experiencing the login loop, try the following before reaching out:

- **Clear your browser cache and cookies**, then attempt the connection again in a fresh browser session.
- **Try a different browser** or an incognito/private window to rule out a local session conflict.
- **Disconnect any existing partial connection** to Twitter/X in your account settings before attempting to reconnect.

If none of the above resolves the issue, it is important to let our team know so we can investigate further on your specific account.



## 💬 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.