## 🔍 What This Issue Looks Like

You may see an error message stating you have reached the maximum number of LLM Visibility projects for your plan — even though your dashboard shows fewer active projects than your plan allows. This is a known backend issue where a ghost or inactive project is still counted against your quota, incorrectly blocking new activations.

In some cases, GSC data may also fail to import alongside this error. The quota issue and the GSC import issue are separate problems; this article addresses the quota error specifically.



## ⚙️ Steps to Try First

1. **Clear your browser cache and cookies**, then reload the platform.
2. **Try opening the platform in a private or incognito window** to rule out a cached session causing the display error.
3. Check your Left sidebar → AI Visibility section and count the number of projects currently showing as active. If the number is genuinely below your plan limit, the problem is on the backend, not on your account settings.
4. **Review all projects for any that may be partially deleted or deactivated.** Navigate to your Left sidebar → AI Visibility project list and look for any projects with an inactive, paused, or error status. If you find one, try fully deleting it — open the project, look for a delete or remove option, confirm the deletion, and then refresh the page before attempting to activate a new project.
5. **Attempt to activate a new project again after each step above.** In some cases, removing a stale project or refreshing the session is enough to clear the quota gate without needing engineering intervention.

## ⚠️ Why This Happens

The quota gate that controls how many LLM Visibility projects you can activate sometimes counts projects that are no longer visible in your dashboard — for example, a project that was deleted or deactivated but was not fully cleared from the backend. This causes the system to enforce a limit that is lower than your actual plan allocation, blocking new activations even when slots should be available.

This is not something you can always fix by changing your plan settings or removing existing projects manually. If the steps above do not resolve it, it requires a backend correction by the Search Atlas engineering team.



## 📋 How to Get This Resolved Quickly

If the self-service steps above did not clear the error, the next step is to contact our support team so a backend correction can be made. To help the team investigate and fix it as quickly as possible, please have the following ready before you reach out:

- A screenshot or screen recording showing the error message you received.
- A list of the projects currently visible as active in your Left sidebar → AI Visibility area, along with their names or URLs.
- Your plan name or the maximum number of projects your plan should allow.
- Confirmation of which self-service steps you already tried (cache clear, incognito, manual project deletion).

Our team will confirm whether a hidden backend project is incorrectly consuming your quota and remove it so your activation can proceed.



## 💬 Contact Support

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.