## 🔍 What Is This Issue?

When connecting ClickUp to your Search Atlas Coworker workspace, you may encounter a situation where the OAuth authorization window appears, you approve the connection, and then the screen shows a waiting or loading state with no further progress. The connector does not complete setup, and ClickUp remains disconnected.



## ⚠️ Why This Happened

This was a confirmed bug in the ClickUp integration within the Coworker connector flow. The issue was reproduced by our support team and escalated to engineering. The root cause involved problems with the OAuth handling and real-time notification delivery during the connection attempt. Engineering resolved this through a series of backend fixes, including updates to the ClickUp OAuth flow, improved timeout handling, and real-time status notifications for connector attempts.



## ✅ Current Status

This issue has been resolved. The engineering fixes have been deployed, and the ClickUp connector should now complete the OAuth authorization flow successfully. No action is required on your end beyond attempting the connection again.



## 🛠️ Steps to Reconnect ClickUp

1. Log in to your Search Atlas account and navigate to the Coworker section.
2. Go to the Connectors area and locate the ClickUp integration.
3. Start the connection process. The OAuth authorization window will open.
4. Approve the requested permissions in the ClickUp authorization window.
5. Wait a few seconds for the platform to confirm the connection. The connector should now show as connected without hanging.
6. If the connector shows as connected, you are all set and can begin using ClickUp within Coworker.

## 🔄 If the Issue Still Occurs

While this bug has been marked resolved, if you are still experiencing a hanging or stuck state after completing OAuth approval, try the following before contacting support:

- **Refresh the page** after approving access and check whether the connector status has updated.
- **Clear your browser cache and cookies**, then attempt the connection again in a clean browser session.
- **Try a different browser** to rule out a browser-specific compatibility issue.
- **Check your pop-up blocker settings** to ensure the OAuth window is not being silently blocked or interrupted mid-flow.
- **Revoke the Search Atlas app permissions in your ClickUp account settings**, then retry the connection from scratch to start with a clean authorization state.

## 💬 Need More Help?

If you have followed all the steps above and the ClickUp connector is still not connecting, our team wants to hear from you so we can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.