## Overview

Each billing cycle, your Local SEO points quota should automatically renew via a recurring charge. In some cases, this payment can fail silently — meaning your quota is not refreshed and you may not receive any notification. This article explains what to do if your Local SEO points monthly rebill or quota reset does not process correctly.



## What Causes This Issue

A sync issue between the payment processor and the platform's quota system can cause a monthly rebill to fail without triggering an alert. When this happens, your Local SEO points are not replenished even though your subscription is active.



## What to Do Next

Before contacting support, work through the following self-check steps — these steps may confirm the root cause and speed up resolution when you do reach out:

1. **Check your billing history.** Go to your account **top-right avatar → Billing** and review your recent charges. Look for the Local SEO rebill charge for the current billing cycle. If the charge is missing or shows a failed status, note the exact date and amount.
2. **Verify your payment method.** In the **avatar menu → Billing** section, confirm your card or payment method on file is not expired, has sufficient funds, and is set as your default payment method. If it is outdated, update it immediately — in some cases updating the payment method allows the next scheduled rebill to process correctly.
3. **Check your email for payment failure notices.** Search your inbox (including spam) for any failed payment notification from Search Atlas or Stripe. The email will confirm whether the charge was attempted and declined.
4. **Wait up to 24 hours after updating your payment method.** The platform may automatically retry a failed charge. If your quota replenishes within 24 hours, no further action is needed.

If you have completed the steps above and your Local SEO points quota has still not been renewed, contact our support team. When you reach out, share the following so the team can act immediately:

- Your account email address.
- The billing date on which the rebill should have processed.
- A screenshot or description of your billing history showing the missing or failed charge.

Our team will confirm whether the payment failed on the billing side, escalate to engineering if a sync error is detected, and manually reset your Local SEO quota so you can continue working while the underlying issue is resolved.

To reach support, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.



## Tips to Prevent This in the Future

- Keep your payment method up to date in your account billing settings.
- Review your billing history at the start of each billing cycle to confirm your charge processed successfully.
- If your Local SEO quota appears unchanged from the previous month, reach out to support promptly so the issue can be investigated and resolved quickly.