## 🔍 Overview

If your account has a past-due invoice and you do not see a way to retry the charge yourself, our support team can trigger a manual charge on the payment card already on file. This article explains what to expect and how to get it resolved as quickly as possible.



## ⚠️ What Happens When an Invoice Is Past Due

When a payment fails and an invoice becomes past due, your account may be temporarily restricted until the outstanding balance is cleared. Our billing system includes protections that prevent repeated failed charges, which is why a manual retry by our team is sometimes required.

- Your existing subscription and any active add-ons are preserved during this period.
- A manual charge can only be applied to the payment card currently saved on your account.
- You do not lose your plan features or project data while the issue is being resolved.

## 🛠️ Steps to Resolve a Past-Due Invoice

1. **Verify your payment card is up to date.** Check that a valid card is saved to your account. If your card has expired or changed, update your payment method in your account's billing settings before requesting a retry. Keeping the card current is the most important step you can take to unblock the charge.
2. **Review your invoice status.** Navigate to your account's billing section to confirm which invoice is outstanding and note the amount due.
3. **Confirm what should be retained on your account.** Before contacting support, make a note of the payment card you want charged and whether any add-ons or extra projects on your account should be kept. Having this information ready speeds up the resolution significantly.
4. **Contact support to trigger the manual retry.** Because there is no self-serve retry option for past-due invoices, reach out to our support team and request a manual charge on the card currently on file. Let the agent know the invoice amount and confirm the card and plan details. The agent will escalate to the billing team and confirm once the invoice has been successfully charged.
5. **Check your billing section after the charge is processed.** Once the support agent confirms the retry was completed, navigate back to your account's billing section to verify the invoice status shows as paid. Your account access should be restored automatically after the payment clears.

## 💡 Tips to Avoid Future Payment Issues

- Keep your payment card details current, especially before your renewal date.
- Monitor your billing history periodically to spot any failed transactions early.
- If you need to update your card, do so before a scheduled charge to avoid a failed payment cycle.

## 🙋 Still Need Help?

If you need further assistance, contact our support team directly and request a manual charge retry on the card saved to your account. Be ready to confirm your invoice amount, payment card details, and any add-ons or projects you want retained so the billing team can process the charge without delay.