## Overview

When you share a Local SEO Heatmap via a public link or embed it as an iframe (for example, inside a GoHighLevel dashboard), the page may display an infinite loading spinner and never show your heatmap data. This article explains why this happens and what steps to take to resolve it.



## What Causes This Issue

This is a known platform bug that has been reported and investigated by our team. The public share page fails to load heatmap data, resulting in an infinite loading spinner. The issue can affect:

- Public share links opened directly in a browser
- Public share links opened in incognito mode or a different browser
- Heatmap iframes embedded in third-party dashboards such as GoHighLevel
- Cases where the shared link appears to show stale or outdated heatmap data

If you are experiencing this issue, our support team can investigate and escalate it on your behalf.



## Steps to Try Before Contacting Support

In some cases, a cached version of the old link may cause loading problems. Try these steps first:

- **Hard refresh the page** — press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to bypass the browser cache.
- **Clear your browser cache** and reload the shared URL.
- **Test the link in a fresh incognito window** to rule out locally cached data.
- **Re-generate the public share link** from the Local SEO Heatmaps section of your Search Atlas account, then test the new link in a browser where you are **not** logged in to Search Atlas.
- **Re-embed the iframe** — if the iframe URL was set previously, remove the old embed code and replace it with the newly generated share link from your account.
- **Check that the heatmap has run at least one scan** — a heatmap with no completed scan data will not display any results on the public share page.

## If the Loading Spinner Still Appears

If the steps above do not resolve the issue, please reach out to our support team directly so we can investigate and escalate as needed. Gathering the following details before contacting us will help our team investigate faster:

- The full public share URL that is not loading
- The name of the heatmap and the Search Atlas account email address
- Whether the issue occurs in a direct browser link, an incognito window, or an iframe embed
- A screenshot or screen recording of the loading spinner
- The name of any third-party platform where the iframe is embedded (for example, GoHighLevel)

If you need further assistance, please contact our support team via the chat widget in your Search Atlas dashboard and we will be happy to help.