## Overview

If you requested a refund for a guest post order or expected HyperDrive credits (HDCs) to be returned to your account, this article explains what to do if credits are missing or not returned as expected.



## How Guest Post Refunds Work

When a guest post order is cancelled or a placement is not fulfilled, you may be eligible to have your HyperDrive credits returned to your account so they can be reused on another order. Because credit returns for guest post orders and HyperDrive credit issues require manual review by the support team, the specifics of eligibility and timing depend on the details of your individual order.



## What to Do if Credits Are Missing

1. **Locate your order IDs** for every order you believe qualifies for a credit return. You can find these by navigating to Avatar (top-right) → Billing → Invoices. Having these ready will significantly speed up the resolution process.
2. **Check your current HyperDrive credit balance** by navigating to Avatar → Billing → Plans & Top-ups (Billing) to confirm whether the credits have already been returned. Credits are sometimes applied automatically after a cancellation is processed, so this step may resolve the issue immediately.
3. **If credits are still missing after checking your balance**, open a support chat directly from your Search Atlas dashboard using the chat widget in the bottom-right corner and type **human teammate** to be connected with a member of our team. Include your order IDs and a brief description of the issue (e.g., order was cancelled, placement was not fulfilled) so the team can review and manually apply the credit return to your account as quickly as possible.

## Tips to Avoid Confusion

- Keep a record of your order IDs at the time you request a refund or cancellation. This makes follow-up much faster.
- Credit returns are processed manually by the support team, so there may be a short delay between a cancellation being confirmed and credits appearing in your account.
- If you are unsure whether your order qualifies for a credit return, reach out to the support team with your order details and they will advise you.

## Still Need Help?

If you have questions about a guest post refund or missing HyperDrive credits, please reach out to our support team via the in-app chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.