## 🔍 Overview

If you have cancelled your Search Atlas subscription but are still receiving payment reminder or billing emails, your account may not have been fully deactivated. This article explains what causes this and how our team resolves it.



## ⚠️ Why This Happens

Cancelling a subscription does not always trigger immediate account deactivation. If your account remains in an active or pending state in our system, automated billing reminder emails can continue to be sent even after you intended to stop using the service. Full deactivation is required to stop all future charge attempts and related email notifications.



## 🛠️ What You Should Do

Unfortunately, full account deactivation cannot be completed by customers directly through the platform settings — it requires action from our internal team. Here is the recommended process:

1. **Confirm your cancellation request has been submitted.** If you previously requested a cancellation, note the date and any confirmation you received.
2. **Contact our support team** so your request can be escalated to the specialized billing team.
3. **Request explicit account deactivation.** Ask the agent to confirm that your account has been fully deactivated in our system, not just that your subscription has been cancelled. Once deactivated, no further charge attempts or payment reminder emails will be sent.
4. **Ask for written confirmation.** Request that the agent confirm deactivation in the chat so you have a record of the resolution.

## ✅ What Resolution Looks Like

Once our team deactivates your account, you will stop receiving payment reminder emails from Search Atlas. Our internal team must confirm deactivation — this is not something that happens automatically when a subscription is cancelled in all cases.



## 📋 Key Points to Remember

- Receiving billing emails after cancellation usually means full account deactivation has not yet been processed.
- Deactivation must be confirmed by our specialized billing team.
- Once deactivated, no future charge attempts or reminder emails will occur.
- Always request explicit written confirmation of deactivation in your support chat session.

## 💬 Still Receiving Emails?

If you need further assistance, please reach out to our support team so we can ensure your account is fully deactivated.