## What Is This Issue?

After successfully connecting your WordPress site to Search Atlas, the plugin dashboard may display a login screen or prompt you to select a free trial — even though your account is active and the sync appears complete. If you are experiencing this behaviour, try the troubleshooting steps below. If the issue persists after working through them, please contact our support team so we can investigate further.



## Step 1: Re-Authenticate the Plugin

The first thing to try is disconnecting and reconnecting your Search Atlas account inside the plugin. This refreshes the authentication tokens between your WordPress site and the platform.

1. In your WordPress admin, navigate to the Search Atlas plugin settings.
2. Disconnect or log out of your Search Atlas account from within the plugin.
3. Log back in using your Search Atlas credentials and complete the connection flow again.
4. Once reconnected, reload the plugin dashboard and check whether the login screen still appears.

## Step 2: Deactivate and Reactivate the Plugin

If re-authentication alone does not resolve the issue, deactivating and reactivating the plugin can reset its internal state.

1. Go to **Plugins** in your WordPress admin panel.
2. Find the Search Atlas plugin and click **Deactivate**.
3. Once deactivated, click **Activate** to turn it back on.
4. Return to the plugin dashboard and test again.

## Step 3: Clear All Caches

Cached data — from your browser, WordPress caching plugins, or your hosting provider — can cause the plugin to display outdated authentication states.

- Clear your browser cache and cookies, then reload the page.
- If you use a WordPress caching plugin (such as WP Rocket, W3 Total Cache, or LiteSpeed Cache), purge all cached files from within that plugin.
- If your hosting provider offers server-level caching (for example, via a hosting dashboard), clear that cache as well.
- After clearing all caches, navigate back to the Search Atlas plugin dashboard.

## Step 4: Uninstall and Reinstall the Plugin

If the steps above have not worked, a clean reinstall removes any corrupted plugin files that could be causing the problem.

1. In your WordPress admin, go to **Plugins** and deactivate the Search Atlas plugin.
2. Click **Delete** to fully remove it.
3. Download the latest version of the Search Atlas plugin from the official source.
4. Install and activate it fresh, then reconnect your account.
5. Check the dashboard once more to see if the login prompt is gone.

## Step 5: Verify Your Plan Is Active

In rare cases, a billing or subscription issue can cause the plugin to behave as if no plan is attached to your account. To rule this out, log in to your Search Atlas account directly in your browser and confirm that your plan is active and your site is listed as connected. If anything looks incorrect, contact our support team for assistance.



## Still Seeing the Issue?

If none of the steps above resolve the problem, please reach out to our support team via the chat widget in your Search Atlas dashboard. Share a description of what you see in the plugin dashboard and any steps you have already tried, so we can investigate and resolve it for you as quickly as possible.