## 🔍 What This Error Means

When you try to connect a custom domain (for example, **expressbailbonds.com**) to a new Website Studio project, you may see a **"Domain already registered"** error. This typically happens when the domain was previously connected to another project that has since been deleted. Even after the old project is removed, the domain can remain linked in the background — an orphaned record — which blocks you from using it again.

Follow the steps below to try to resolve this before contacting support.



## ⚙️ Step 1: Remove the Domain From Any Existing Project

Before connecting your domain to a new project, check whether it is still assigned to an older or inactive project.

1. Go to **Left sidebar → Website Studio**.
2. Open each existing project and look for domain or settings options.
3. If your domain appears linked to a project you no longer need, navigate to that project's settings and remove or replace the domain there.
4. Save your changes before moving on.

If you do not see the domain attached to any active project, the record may be orphaned and invisible to you — skip to Step 3.



## 🚀 Step 2: Reconnect the Domain to Your New Project

Once you have removed the domain from the old project, try adding it to your new project.

1. In **Left sidebar → Website Studio**, open the project you want to use as your new website.
2. Navigate to that project's settings or domain configuration area.
3. Enter your custom domain and save.

If the error is gone, your domain is now successfully connected. If the **"Domain already registered"** error still appears after completing Step 1, proceed to Step 3.



## 💡 Step 3: If the Error Persists — Contact Support

In some cases, the domain record is stored at a deeper system level and cannot be cleared by the steps above. This is the orphaned-record scenario. If you still see the error after following Steps 1 and 2:

- The issue is not caused by anything on your end.
- A support teammate can investigate and manually remove the orphaned record on your behalf.

## 🛠️ When to Contact Support

Reach out if:

- The error appears even though the domain is not attached to any visible project.
- You removed the domain from an old project but the error persists after trying again.
- You are unable to locate a settings or domain area inside your project.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected to our support team.