## 🔍 What Is This Issue?

Some customers have reported that the Website Studio AI assistant creates unexpected pages — such as blog posts or website analysis pages — instead of carrying out the requested action (for example, updating a CTA link). This can result in 404 errors and unnecessary credit usage each time you attempt to correct the behaviour.

This is a known issue where the Website Studio AI assistant hallucinates, generating unintended pages rather than performing the action you specified. If you are experiencing this behaviour, the steps below will help you address it.



## ✅ What You Should Do Right Now

If you are seeing unexpected pages being created or 404 errors in Website Studio, follow these steps:

1. **Clear your browser cache and cookies.** Outdated cached data can sometimes cause the platform to behave unexpectedly.
2. **Try again in a private or incognito window.** This rules out any browser extension or cached session interfering with the AI assistant.
3. **Return to Website Studio** and retry your original instruction. Be as specific as possible in your request to help the assistant interpret it correctly.
4. **Delete any unwanted pages** that were incorrectly created. Navigate to your project in Website Studio and remove the pages that were generated in error.

## 💳 Credits Used Due to This Issue

If the AI assistant consumed credits while malfunctioning — for example, by repeatedly creating wrong pages as you tried to fix the issue — you may be eligible for a credit refund as a courtesy.

To request a credit review, please reach out to our support team. Describe the dates and actions affected so the team can review your account accurately.



## ⚙️ If the Problem Continues

If you continue to see the AI assistant creating wrong pages or ignoring your instructions, please gather the following information before contacting support:

- Note the exact instruction you gave the assistant and what it did instead.
- Record approximately when the behaviour occurred (date and time).
- Note whether any new pages were created and what type they were labelled as (blog, landing page, etc.).

Having this information ready will help the support team investigate quickly and escalate to engineering if needed.

If you need further assistance, please don't hesitate to reach out to our support team so we can look into your specific case.