## What This Issue Looks Like

In some cases, keywords in the Rank Tracker can become stuck in a loading or pending state and never display updated rankings. This is a known processing issue that has been investigated and resolved by the Search Atlas engineering team. If you are experiencing this, your data has not been lost — the underlying rankings data remains intact, and the issue is limited to how results are fetched and displayed.



## Known Cause

This issue occurs when keyword processing gets stuck, leaving keywords in a permanent pending state. Affected keywords stop updating and the interface continues to show a loading indicator without resolving. This has been identified and addressed by the engineering team, but individual projects may occasionally require a manual reprocessing trigger to clear the stuck state.



## What You Should Do

1. **Wait a short time** after first noticing the issue. Brief delays in keyword processing are normal, especially for large projects or during peak usage periods.
2. **Refresh your browser** and navigate back to the Rank Tracker to check whether the loading state has resolved on its own.
3. **Check whether the issue affects all projects or just one.** If only a specific project is stuck, note the project name — this will help the support team locate and reprocess it quickly.
4. **If keywords remain stuck** and a browser refresh does not resolve the issue, contact our support team using the instructions below. A member of the team can manually reprocess your project and confirm when it is displaying correctly.

## Is My Data Still Accurate?

Yes. A stuck loading state does not mean your ranking data is corrupted or lost. The issue affects how results are surfaced in the interface, not the underlying data that has already been collected. Once the stuck state is cleared — either automatically or by our team — your keywords will display correctly and reflect accurate ranking information.



## How Our Team Resolves This

When this issue is escalated, our support team manually reprocesses the affected project. In confirmed cases, this has fully resolved the loading issue and restored correct data display.



## Tips to Avoid Confusion

- If you are running reports while keywords appear stuck, treat those reports as provisional until the loading state is resolved.
- Large projects with many tracked keywords may take longer to refresh — this is expected and differs from the stuck-state issue described here.
- If you notice the issue recurring on the same project, mention this when contacting support so the team can investigate whether something specific to that project may be contributing to repeated delays.

If your keywords remain stuck after refreshing your browser, please reach out to our support team and we will be happy to help.