## Overview

Pro plan subscribers are entitled to **5 user seats**. Some Pro accounts display only **4 seats**, preventing teams from inviting their fifth user. If your account is showing the wrong seat count, the billing team can correct it manually and quickly.



## What Causes This?

Some Pro plan accounts have been provisioned with 4 seats instead of the correct 5. This is a billing account issue, not a result of anything you did on your account, and the billing team can apply a manual correction.



## How to Get Your Seat Count Fixed

Because seat counts are managed at the billing level, this correction cannot be made through the platform interface. Follow the steps below to confirm you are affected and get the fastest possible resolution:

1. **Confirm the problem:** Go to your account settings and check your current user seat count. If your Pro plan shows 4 seats instead of 5, your account needs a manual correction.
2. **Contact support:** Reach out to the Search Atlas support team through the support chat on the platform. Let the agent know you are on the Pro plan and that your seat count shows 4 instead of 5. Share your account email so the agent can locate your account and escalate to the billing team.
3. **Billing team applies the fix:** The billing team will manually update your seat allocation to the correct entitlement of 5 seats. This correction is applied directly to your account — you do not need to cancel or change your plan, and your billing amount will not change.
4. **Verify the fix:** Once you receive confirmation that the change has been applied, return to your account settings and confirm that 5 seats are now available. You should then be able to invite your additional team member immediately.

## What to Expect

- The seat count correction is applied directly to your account by the billing team and requires no plan changes on your end.
- Your subscription cost will not change as a result of this correction.
- If you need further help, contact our support team via the chat on the platform and we will be happy to assist.