## Overview

Some users see a "Quota Exhausted" error in LLM Visibility even though they have not filled all their allocated project slots. For example, you may have 3 active projects out of 4 allowed, yet the platform reports your quota as fully consumed.

This is a known bug that affects certain accounts. The issue requires a fix applied directly to your account by our support team.



## What Causes This

A backend bug can cause your LLM Visibility quota display to fall out of sync with your actual project usage. As a result, your quota may appear fully consumed even when you are within your plan's limits.



## How to Resolve It

1. **Confirm the mismatch.** Count how many LLM Visibility projects you have actively running and compare that number to the quota limit on your plan. If your active project count is lower than your plan limit but your quota still shows as exhausted, you are likely affected by this bug.
2. **Check for duplicate or stuck projects.** Review your project list for any entries that appear duplicated, are stuck in a pending or activating state, or were created more than once due to a failed setup attempt. Note the names and statuses of any suspicious projects, as this information will help the support team identify the root cause faster.
3. **Do not delete active projects as a workaround.** Removing legitimate projects is not necessary and may cause you to lose tracking history.
4. **Contact support to request a quota reset.** Because this issue requires a backend fix applied directly to your account, reach out to our support team and describe the mismatch you are seeing — your active project count versus the quota limit on your plan. Include any duplicate or stuck project names you identified in the previous step. The support team will escalate to engineering to correct your quota balance.
5. **Confirm the fix is applied.** After the support team processes your request, verify that you can now create or access projects up to your plan limit and that any quota exhaustion error is no longer displayed. If the error persists after the team confirms the fix, reply in the same support thread so the team can investigate further.

## What Happens After the Fix

Once the support team applies the fix to your account, your quota balance will update to reflect your real usage. You will regain access to your remaining slots and any incorrect exhaustion errors will disappear.



## Tips to Avoid Confusion in the Future

- If you see a quota exhaustion message unexpectedly, always compare the number of projects you can see in your project list against your plan's limit before taking any action.
- Avoid creating the same project multiple times if a setup step appears to fail — this can contribute to quota tracking issues. Wait for confirmation before retrying.
- If a project appears stuck during activation or returns an unexpected error, contact support before attempting to recreate it.

## Need Further Help?

If your quota still shows as exhausted after reviewing the steps above, contact our support team directly via the live chat widget in the bottom-right corner of the platform — type **human teammate** to be connected with a member of our team.