## 📋 Overview

If one or more of your Google Business Profile (GBP) locations shows all other metrics correctly but the overall GBP score remains stuck on **Calculating** for more than 24–48 hours, this article explains what causes the issue and how to resolve it.



## 🔎 What Causes This Issue?

The GBP score is generated by a background process that runs on a scheduled cycle. In some cases, this process does not correctly pick up newly connected or recently updated locations, leaving the score indefinitely in a **Calculating** state. This is a platform-level issue — it cannot be fixed by refreshing the page alone.



## ✅ Steps to Resolve This Issue

Follow these steps in order to get your GBP score unstuck as quickly as possible:

1. **Wait 48 hours after first connecting a location.** The GBP score calculation can take up to 48 hours for newly connected profiles. If the score updates within this window, no further action is needed.
2. **Check all affected locations.** Note how many of your GBP locations are showing the **Calculating** status and whether they are newly connected or have been active for some time.
3. **Disconnect and reconnect the affected GBP location.** If the score is still stuck after 48 hours, try removing the affected GBP location from your account and reconnecting it. This can prompt the background calculation process to re-run for that location. After reconnecting, allow another 24–48 hours for the score to generate.
4. **Verify your GBP connection is active and authorized.** Go to Left sidebar → Local → GBP Projects (GBP Projects | searchatlas.com) and confirm the location is connected with a valid, authorized Google account. An expired or revoked authorization can prevent the scoring process from completing. Re-authorize if needed.
5. **Contact support if the score remains stuck beyond 48 hours after reconnecting.** If the score has still not updated after attempting the steps above, reach out to our team. A server-level fix may need to be applied to your account by engineering. Provide the details listed in the next section so the team can escalate your case quickly.

## 📝 Information to Have Ready When Contacting Support

To help our team escalate your case quickly, please have the following ready before opening a chat:

- The names or URLs of the GBP locations affected
- How long the score has been stuck on **Calculating**
- Whether the locations are newly connected or were previously showing a score
- Any troubleshooting steps you have already attempted

If you need help, please reach out to our support team and we'll be happy to assist.