## Overview

If you have verified Google Business Profile (GBP) locations with Manager or Owner access and they appear correctly in Google Business Profile Manager but are missing from the import list inside GBP Galactic, an integration refresh is usually all that is needed to bring them back.

This article walks you through what to check on your end and the steps to trigger a refresh. If the locations still do not appear after following these steps, our team can perform a backend refresh to resolve it.



## Why This Happens

GBP Galactic pulls your locations through a live integration with your connected Google account. Occasionally, this sync can fall out of step — meaning Google shows the locations correctly on their side, but the integration layer inside Search Atlas has not picked up the latest data. This is a known sync issue and does not affect your actual GBP listings or rankings.



## What to Check First

- **Confirm your access level:** Make sure the Google account connected to Search Atlas has Manager or Owner access for the missing locations in Google Business Profile Manager.
- **Confirm the locations are published:** Locations that are pending verification or suspended in Google may not be importable.
- **Check you are using the correct Google account:** If you manage multiple Google accounts, ensure the one connected to Search Atlas is the same one that owns the missing locations.

## Steps to Resolve

1. **Disconnect your Google account from Search Atlas:** Go to your Account Menu (avatar) → Settings → Integrations and locate the connected Google Business Profile account. Disconnect it.
2. **Reconnect your Google account:** Re-authorize the same Google account that has Manager or Owner access to the missing locations. Complete the full OAuth flow so Search Atlas can re-query your account.
3. **Return to GBP Galactic and open the import list:** After reconnecting, navigate back to GBP Galactic and check the import list again. The missing locations should now appear.
4. **If locations are still missing after reconnecting:** Contact our support team. Provide the following so we can trigger a backend re-sync as quickly as possible:

   - The exact names of the missing GBP locations
   - The Google account email connected to Search Atlas
   - Confirmation that you have Manager or Owner access in Google Business Profile Manager for those locations

## If the Issue Persists

If your locations are still missing after reconnecting your Google account, our team can perform a backend re-sync of your connected Google account, which causes the platform to re-query your account and register all eligible locations. Please reach out to our support team through the chat in the platform and we will resolve it for you.