## 🔍 Overview

Some users have reported two related issues with Google Business Profile (GBP) automation in Search Atlas: automated posts requiring manual approval despite being set to post automatically, and the auto-reply to reviews toggle appearing active but not sending replies. Both issues were confirmed as platform bugs and have since been resolved by the engineering team. This article explains what happened, what was fixed, and what to do if you are still seeing unexpected behaviour.



## ⚙️ What Was Happening

- **Auto-posting not working:** Posts that should have published automatically were being held for manual approval, even when the automatic posting setting was enabled.
- **Auto-review-reply not working:** The toggle for automatic review replies appeared to be active and showed a confirmation, but replies were not actually being sent to reviews.

## ✅ What Was Fixed

Both issues were escalated as high-priority bugs and resolved by the Search Atlas engineering team.

1. **Auto-posting fix:** A confirmed bug was causing automated posts to be skipped or held for approval incorrectly. The fix has been built and deployed to production.
2. **Auto-review-reply fix:** A separate issue was preventing review replies from being sent even when the automation appeared enabled. This has also been resolved and confirmed working in production.

## 🔎 Steps to Verify Your Settings Are Now Working

If you are on the platform now and want to confirm automation is functioning correctly, follow these steps.

1. Navigate to your GBP automation settings and confirm that auto-posting is still set to publish without requiring manual approval. If the setting was changed during the issue period, re-apply your preferred setting and save.
2. Check your recent posts to confirm the latest scheduled content published automatically without requiring a manual approval step.
3. Review your GBP review reply settings and confirm the auto-reply option is enabled.
4. Check your recent reviews to see whether replies have been posted automatically. Keep in mind that any replies you sent manually before the fix will already appear — only reviews received after the fix was deployed should be used to confirm the automation is now working.

## ⚠️ Still Seeing the Problem?

If you have verified your settings and automation is still not working as expected after the fix was deployed, this may indicate a separate configuration issue specific to your account or location. In particular, confirm the following before contacting support:

- Your GBP location is connected and active in the platform.
- No recent changes were made to your GBP location connection that may have interrupted automation.

If the issue persists, please reach out to the Search Atlas support team so they can investigate your specific account configuration.