## 🔍 Overview

When a Search Atlas subscription is cancelled, any scheduled Google Business Profile (GBP) posting or auto-sync that was active at the time of cancellation may continue running if it was not manually turned off beforehand. This article explains what causes the issue and how to get it resolved quickly.



## ⚠️ Why This Happens

If automated GBP posting or Data Lock was enabled on your account before cancellation, the schedule can remain active even after your plan ends. This is a known issue that our engineering team has addressed with several fixes to GBP lock logic and auto-sync behaviour. However, if your account was cancelled while posting was still live, the automation may not have stopped automatically.



## ✅ What You Need to Do

Because your account is no longer active, you cannot log in to turn off the settings yourself. The only way to disable GBP posting, Data Lock, and Auto-Sync after cancellation is to contact our support team so an agent can make the changes directly on your account. Follow these steps to get this resolved as quickly as possible:

1. **Confirm your account details.** Have the email address associated with your Search Atlas account ready. If you used more than one email (for example, a personal Gmail alongside a business email), note both so the agent can locate the correct account.
2. **Contact support.** If you still have any access to the platform, open the support chat from within the platform. If you cannot log in at all, ask a colleague who has platform access to open a support chat on your behalf, or reach out via the contact options available at the Search Atlas website.
3. **Request the following actions explicitly.** Ask the agent to: disable all scheduled GBP posts, turn off Data Lock for your GBP locations, and disconnect Auto-Sync so no further updates are pushed to Google Business Profile. The support agent has the backend access required to make these changes even on a cancelled account — a human agent must action this on your behalf.
4. **Verify the change.** The agent will confirm once posting has been stopped. Check your GBP dashboard in Google directly to confirm no new posts appear after the agent's confirmation.

## 🛡️ How to Prevent This Before Cancelling

If you are planning to cancel your Search Atlas subscription in the future, take these steps first to avoid unwanted posts continuing after cancellation:

- Before cancelling, contact our support team and ask them to disable any active scheduled posting and turn off Data Lock and Auto-Sync for all of your connected GBP locations.
- Confirm with the agent that all automation has been stopped before you proceed with cancellation.
- Only proceed with cancellation once you have received confirmation that all automation is off.

## 💡 Notes on Multiple Accounts

If your business has more than one Search Atlas account — for example, a main workspace and a secondary account under a different email — make sure to check each account separately. Scheduled posting can be active on any account that has GBP projects connected, regardless of whether that account has an active subscription. If you still need help, please contact our support team and we will be happy to assist you.