## 🔍 Overview

Some customers have encountered failed Content Genius jobs. This is a known platform issue that has been identified and addressed by the engineering team. If your article jobs failed, your content credits will be restored once the fix is fully deployed to your account.



## ⚠️ What Causes This Error

The failure is caused by a platform-level bug in the Content Genius workflow — it is not related to your settings, keywords, or content brief. You do not need to change anything in your setup.



## ✅ What You Should Do Right Now

1. **Check your Content Genius job history** and identify all articles showing a failed status. Make note of the exact number of failed jobs — this count will be used to verify the correct number of credits is returned to your account.
2. **Re-run the failed jobs.** Once the engineering fix is deployed to your account, navigate to Content Genius, locate the failed articles, and resubmit them for generation. The underlying bug will have been resolved and the jobs should complete successfully.
3. **Verify your credit balance.** After the fix is deployed, confirm that credits for all failed jobs have been restored. The restoration is handled on the backend by the Search Atlas team — you do not need to submit a manual refund request.
4. **Contact the Search Atlas support team** if your credits have not been restored or if jobs continue to fail after the fix has been deployed. Reach out through the support contact options available in your account so a team member can investigate and manually restore your credits if needed.

## 💳 How Credit Restoration Works

Once the engineering fix is confirmed as deployed, the Search Atlas team will restore your full credits for the failed jobs. This restoration is handled on the backend — you do not need to submit a manual refund request. You will receive confirmation from the team once the credits have been returned to your account.



## 🚀 After Credits Are Restored

1. Verify that the correct number of credits has been returned by confirming your credit balance within your account.
2. Resume article generation in Content Genius as normal.
3. If you experience further failures after the fix has been deployed, contact the Search Atlas support team immediately.

## 📋 Summary

- Content Genius job failures are caused by a known platform bug, not a user error.
- Note the number of failed jobs, then re-run them once the fix is deployed to your account.
- Credits are restored on the backend by the Search Atlas team — no manual refund request is needed.
- Confirm your credit balance after the fix is deployed, and contact support if credits are missing or failures continue.

## 💬 Need Help?

If your credits have not been restored or if you continue to experience failures, please contact the Search Atlas support team through the chat or email options available in your account. A team member will investigate and manually restore your credits if needed.