## 🔍 Overview

Some users found that the **Classic view toggle** in the left sidebar under **Home → Classic** could not be clicked, making it impossible to switch back to Classic mode. This was caused by a full-screen loading overlay that appeared while playbooks were loading, blocking interaction with the toggle button.

This issue has been identified, tracked, and resolved by the Search Atlas engineering team. If you encountered this problem before, the fix is now live and you should be able to use the toggle normally.



## ⚠️ What Was Happening

When the Agent Hub homepage loaded, a full-screen playbook loading overlay would sometimes appear and remain on top of the page. This overlay blocked click interactions with the Classic view toggle, even though the button was visible on screen. The result was a toggle that looked active but could not be selected.

Additional related issues that were fixed at the same time include:

- Non-clickable areas on the Classic and Agent Hub toggle button on the homepage
- Classic mode toggle not appearing at all for some Classic View users
- Homepage connector and scheduled job rows being unresponsive to clicks

## ✅ What To Do Now

1. Refresh your browser to make sure you are running the latest version of the platform.
2. Navigate to the Agent Hub homepage.
3. Try clicking the **Classic view toggle** again to switch between views.
4. If the toggle responds and switches the view as expected, the fix is working correctly for your account.

## 🔄 If the Toggle Is Still Unresponsive

In rare cases, a cached version of the page may still cause the issue to appear. Try the following before contacting support:

- **Hard refresh** your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
- Clear your browser cache and cookies, then reload the platform.
- Try a different browser or an incognito/private window to rule out a browser-specific conflict.
- Check whether the issue occurs on a different device or network.

If none of these steps resolve the problem, the issue may be account-specific and will need to be reviewed by our team.



## 💬 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.