## Overview

Some users have experienced two related issues: Atlas Brain AI campaigns entering a loop and applying incorrect fixes instead of resolving the flagged problem, and the Search Atlas WordPress plugin returning a 505 error when attempting to authenticate or sync. This article explains what these issues mean and what you can do when you encounter them.



## What These Issues Look Like

- **Atlas Brain looping:** The AI campaign fixer runs continuously and applies the wrong fix rather than correctly resolving the issue identified in your campaign.
- **WordPress plugin 505 error:** When linking the Search Atlas plugin to your WordPress site, the connection fails with a 505 server error, preventing authentication and data sync.

## What to Do

Both of these issues — Atlas Brain looping in an AI campaign and the WordPress plugin returning a 505 sync error — require investigation on the Search Atlas side to identify and apply the correct fix for your account. There are no self-service steps that reliably resolve either issue without support involvement.

If you are experiencing either or both of these issues, please contact our support team right away so we can look into the root cause and resolve it for you. You can reach us by clicking the chat icon in your Search Atlas dashboard. Please include the following information when you reach out:

- A description of which issue you are experiencing (Atlas Brain looping, plugin 505 error, or both).
- The name of the affected campaign or the WordPress site URL.
- Any error messages or screenshots you are able to capture.