## **🔍 What This Issue Looks Like**

You start a Content Genius workflow — whether generating a single article, writing in bulk, or using the Content Planner — and the article never finishes. Instead, it stays frozen with an AI generating or in-progress status and does not complete, even after waiting several minutes.

This issue is caused by a failure in the Content Genius article generation process. When the background generation chain fails mid-way, the article can be left in a stuck state with no automatic recovery.

Before troubleshooting, keep in mind that generation can take longer than expected depending on article length and server load. **Wait at least 15–30 minutes before assuming an article is stuck.** If a generation job has not progressed for more than one hour, it is unlikely to complete on its own and you should proceed with the steps below.



## **✅ Steps to Resolve a Stuck Article**

1. **Do not delete the stuck article.** Preserving the stuck article helps the support team investigate and resolve the underlying job failure. Leave it in place while troubleshooting.
2. **Refresh the page.** Navigate to Content Genius in your platform and perform a full browser refresh. You can use the hard refresh shortcut — **Ctrl+Shift+R** on Windows or **Cmd+Shift+R** on Mac — to bypass cached page data. Wait up to two minutes after refreshing to allow any pending background process to complete.
3. **Clear your browser cache and cookies.** Cached data can sometimes cause the interface to display a stale loading state. Clear your cache and cookies, then reload your Search Atlas account and navigate back to Content Genius.
4. **Try a new browser session.** Open an incognito or private window, log back into the platform, and navigate to Content Genius. Check whether the article status has updated or whether starting a new generation attempt succeeds.
5. **Retry the generation.** If the stuck article cannot be resumed, start the generation again from scratch using the appropriate option for your workflow (single article or bulk generation). Allow the generation to complete fully before navigating away from the page. When resubmitting bulk jobs, start with a smaller batch — for example, five to ten articles at a time — to confirm the workflow completes successfully before scaling back up to full volume. Also avoid navigating away from the page while a bulk job is actively queuing, as this may interrupt the submission process.
6. **Check for partial output.** In some cases, a stuck article may have captured partial content before failing. Review the article to see if any sections were generated and decide whether to continue from there manually or regenerate fully.

## **⚠️ If Articles Are Still Getting Stuck**

If you are still encountering stuck articles after following the steps above, this may indicate an issue that needs further investigation by our support team.

- Note the exact workflow you were using when the article got stuck (single article, bulk generation, or Content Planner).
- Note the article title or keyword and approximately when the issue started.
- If possible, note whether the issue happens consistently or only on specific articles.
- If credits were deducted for a failed generation, the support team can issue a refund — include this detail when you reach out so it can be addressed alongside the technical issue.

Providing this information when you contact support will help the team investigate quickly.



## **💬 Contact Support**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.