This article helps you resolve an "invalid order" error that appears when trying to purchase an add-on (such as the Search Secrets Pack) alongside or after a summit upgrade. This error typically prevents the transaction from completing and requires a few checks before support can step in to finalize it.



## **🔍 Common Causes**

- **Order sequence mismatch:** The add-on may need to be tied to a specific base plan or upgrade that hasn't fully processed yet.
- **Payment method issue:** The card on file may have declined or expired, causing the order to be flagged as invalid.
- **Session or cart conflict:** A previous incomplete checkout may be interfering with the new order.

## **📍 Where to Find It**

You can review your current plan status and payment methods by navigating to the top-right corner (avatar) → **Billing** → **Plans & Top-ups** tab. To verify or update your payment method, select **Add Payment Method** on that same tab.



## **🛠️ Step-by-Step**

1. Open your account menu by clicking your **avatar in the top-right corner** and select **Billing**.
2. Go to the **Plans & Top-ups** tab and confirm your summit upgrade is shown as active. If it still appears as pending, wait a few minutes and refresh before attempting the add-on purchase again.
3. On the same tab, click **Add Payment Method** to verify your card details are current and correct. An outdated or mismatched card is a frequent cause of invalid order errors.
4. Once your upgrade status is confirmed as active and your payment method is valid, attempt the add-on purchase again.
5. If the error reappears, note the **exact error message text**, the **add-on name and price**, and the **date and time** of the attempt — you will need these details when contacting support.

## **✅ How to Confirm It Worked**

After a successful purchase, return to the top-right corner (avatar) → **Billing** → **Plans & Top-ups** tab. Your add-on (e.g., Search Secrets Pack) should appear as an active item in your plan summary. You can also check the **Invoices** tab to confirm a new charge was recorded. If the add-on does not appear within a few minutes of a successful payment, refresh the page and check the **Activity Log** tab under Billing for a timestamped record of the transaction.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.