## **🗺️ Overview**

If you signed up for a Search Atlas free trial, could not locate the cancellation option before the trial ended, and were charged, you may be eligible for a refund. This article walks you through how to cancel your subscription and how to request a refund through our support team.



## **🔍 How to Find Your Subscription Settings**

The cancellation option is tucked inside the Billing section of your account. Here is exactly where to find it:

1. Click your **avatar or profile icon** in the **top-right corner** of the platform.
2. Select **Billing** from the dropdown menu.
3. Go to the **Services** tab.
4. Click the **⋮ (three-dot) menu** on your plan to view cancellation options.

From this screen you can cancel your active subscription or trial. After cancelling, access continues until the end of the current billing period. A pending cancellation can be reversed from the same place by clicking **Activate**. If you do not see a cancellation option or the button appears greyed out, contact our support team directly — see the bottom of this article.



## **❌ How to Cancel Your Trial Subscription**

Once you are on the **Services** tab:

1. Review your current plan details and next billing date.
2. Click the **⋮ (three-dot) menu** on your plan and select **Cancel**.
3. Follow the confirmation/retention step and final confirmation to complete the cancellation. Your access will continue until the end of the current billing period.

**Important:** Cancelling stops future charges. It does not automatically trigger a refund for any amount already billed. To request a refund, follow the steps in the next section.



## **💰 How to Request a Refund**

Search Atlas reviews refund requests on a case-by-case basis. To give your request the best chance of a quick resolution, have the following information ready before contacting support:

- The email address used to sign up for the trial.
- The approximate date you signed up and the date you were charged.
- A brief explanation of the circumstances (for example, you were unable to locate the cancellation button during the trial period).
- Confirmation that you have now cancelled or attempted to cancel the subscription.

Once you have this information, reach out to our team using the live chat widget. A teammate can look up your account, verify the charge, and escalate your refund request to the billing team.



## **⚠️ Common Issues and What to Expect**

- **I cannot find the unsubscribe button:** The cancellation option lives under **avatar → Billing → Services → ⋮ menu → Cancel**. If the button is missing or not responding, our support team can cancel the subscription on your behalf.
- **I was charged after cancelling:** If you cancelled but still see a charge, this may be due to a billing cycle that was already in progress. Share your invoice details with the support team for review.
- **I barely used the tool:** Low usage during a trial period is taken into account when reviewing refund requests. Please mention this when you contact support.
- **My account shows a trial even though I cancelled:** In some cases, a cancellation can reset a paid plan to a trial state. Our team can verify the correct status of your account and correct it if needed.

## **📋 Refund Eligibility — General Guidelines**

While every situation is reviewed individually, refund requests are more likely to be approved when:

- The request is made promptly after the unexpected charge.
- The account shows little or no usage of the platform's paid features.
- There is a clear reason why cancellation was not completed before the trial ended (for example, difficulty locating the setting).

Search Atlas does not guarantee refunds outside of applicable consumer protection laws, but our team will always do their best to find a fair resolution.



## **🆘 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.