This article helps you resolve an 'invalid order' error that may appear when attempting to add an upsell item — such as the Search Secrets Pack — to a summit or event upgrade purchase. Because these errors are tied to your specific order session and payment details, they require a quick check of a few common causes before our team can manually correct the order on your behalf.



## **🔍 Common Causes**

- **Expired order session:** Summit upsell offers are sometimes time-limited. If the checkout session expired before payment was completed, the order ID becomes invalid.
- **Mismatched account:** The upsell must be added to the same account used during the original summit registration. Being logged into a different account can trigger this error.
- **Payment method issue:** A declined or unverified card can cause the order to fail at confirmation, returning an invalid order state.
- **Duplicate purchase attempt:** Clicking the purchase button more than once can create conflicting order records.

## **🛠️ Step-by-Step**

1. Note the exact error message you received and, if possible, take a screenshot. Our team will need these details to locate and correct your order.
2. Confirm you are logged into the same Search Atlas account you used when registering for the summit or event.
3. Open your account avatar in the top-right corner, select **Billing**, then open the **Plans & Top-ups** tab to verify your current plan and that a valid payment method is on file.
4. If no payment method is listed or the existing one looks incorrect, click **Add Payment Method** to add a valid card before attempting the purchase again.
5. Once your payment method is confirmed, attempt the upsell purchase again from the original summit offer page. Do not click the purchase button more than once — wait for the page to fully respond.
6. If the 'invalid order' error appears again, do not retry further. Instead, contact our support team directly (see below) with your account email, the name of the upsell item, the price shown ($97 for the Search Secrets Pack), and the exact error message or screenshot.

## **✅ How to Confirm It Worked**

A successful upsell purchase will display an on-screen order confirmation with an order number, and you will receive a confirmation email to the address associated with your account. To double-check, open your account avatar in the top-right corner, go to **Billing**, and click the **Invoices** tab — the new charge should appear as a line item there. If the invoice is not present within a few minutes of purchase, the order did not complete successfully and you should contact support before attempting again.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.