## **🔍 What Is This Error?**

If your clients visit your whitelabel domain (for example, **audit.fencemarketingpros.com**) and see a message asking them to **register or be invited**, it means the invitation or account link between your agency and that client account is broken or incomplete. This can happen even if the client previously had access.

Common scenarios that trigger this error include:

- A client clicking an **expired or already-used invitation link**
- An invitation that was sent but **never fully completed** by the client
- A client who is **already registered** clicking an invite link again, which leads to a broken flow instead of redirecting to the login page
- A technical issue during the invitation send process (such as a 500 error in the background)
- A reCAPTCHA screen blocking the invite flow from completing

## **⚙️ How to Diagnose the Problem**

Before taking action, identify which situation applies to your client:

1. **Ask the client** whether they have ever successfully logged into the whitelabel portal before.
2. **Check whether** the client was sent an invitation recently or if the link they are using is old.
3. **Confirm** whether the client completed the registration step after receiving the invite email, or if they abandoned it partway through.

## **✅ Step-by-Step Fix**

Follow these steps to restore your client's access to the whitelabel portal:

1. Log in to your **Search Atlas** account.
2. Navigate to **More Features → Agency Hub** (URL: **/agency-settings**).
3. Locate the client account experiencing the error in your client list.
4. If the client appears as **already registered**, do **not** send a new invitation link — instead, direct the client to go to your whitelabel domain and use the **Sign In** option (Avatar → Agency Settings → White Label Setup) rather than following any old invite link.
5. If the client was **never fully registered**, resend the invitation from the Agency Whitelabel settings page. Make sure the client opens the **new email** and ignores any previous invite links.
6. Ask the client to open the new invitation link in a **private/incognito browser window** to avoid any cached session conflicts.
7. Have the client complete the **full registration flow** without closing the browser tab or refreshing mid-process.
8. If the client encounters a **reCAPTCHA screen** that does not progress, ask them to try a different browser or disable any browser extensions that may be blocking scripts.

## **💡 Tips to Prevent This Error in Future**

- Always send a **fresh invitation** if you are unsure whether the previous one was completed — old links can cause broken flows.
- Remind clients to use the **login page** on the whitelabel domain once they have registered, rather than re-clicking their original invite email.
- Avoid sending **multiple invitation emails** in quick succession, as this can create conflicting links.
- If a client is already registered and locked out, a **password reset** on the whitelabel login page is usually faster than re-inviting them.

## **🚀 Still Seeing the Error?**

If you have followed all the steps above and the whitelabel registration or invitation error persists, our team can investigate the specific account configuration on your behalf.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.