## **📋 Overview**

If you no longer wish to use Search Atlas, you can request to have your account permanently deleted and your data removed from our system. You can also request to be unsubscribed from all marketing and notification emails. These actions are handled by our internal team upon request and cannot be completed through a self-serve button at this time.



## **📧 Unsubscribing from Emails**

If you are receiving emails from Search Atlas and want to stop all communications, follow these steps:

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to connect with a member of our support team.
3. Let the agent know you would like to be unsubscribed from all Search Atlas emails and confirm the email address you want removed.

Our team will escalate your request to the appropriate internal team and confirm once your email address has been unsubscribed.

**Note:** We are aware that some emails may not include a working unsubscribe link, and that some unsubscribe links have redirected to unintended pages. Our engineering team is actively working on improvements, including a dedicated unsubscribe page. In the meantime, contacting support directly is the fastest and most reliable way to be removed from all communications.



## **🗑️ Requesting Account Deletion and Data Removal**

If you want your account and all associated personal data permanently deleted from our system, our support team can process this on your behalf. Here is what to expect:

1. Open the chat widget in the bottom-right corner of the platform and type **human teammate**.
2. Tell the agent you are requesting full account deletion and removal of all your data.
3. Confirm the email address linked to your account so the team can locate it quickly.
4. Our team will escalate your request to a specialized internal team.
5. Once your account and data have been removed, you will receive confirmation that your information is no longer in our system.

**Important:** Account deletion is permanent and cannot be undone. Make sure you have saved or exported any data you need before submitting your request.



## **⚠️ Things to Know Before Requesting Deletion**

- You do not need an active paid subscription to request account deletion. Our team can process the request regardless of your billing status.
- Deletion covers your account details and personal data stored in our system.
- The process requires escalation to an internal team, but confirmations are typically sent promptly once the action is completed.
- If you also want to unsubscribe from emails, mention this in the same support conversation to handle both requests at once.

## **💬 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.