## **🔍 Overview**

If you need to cancel your Search Atlas subscription and stop future billing, you can usually complete this through the in-platform self-cancel flow. In rare cases, the cancellation may not register correctly. This article walks you through the self-serve steps and explains exactly what to do if they do not work.



## **⚙️ Step 1: Use the Self-Cancel Flow**

Follow these steps to cancel your subscription directly in the platform:

1. Click your **Profile Icon** in the top-right corner of the platform.
2. Go to **Billing**.
3. Open the **Services** tab.
4. Find the active service you want to cancel.
5. Click the **three-dot menu** next to that service.
6. Select **Cancel**.
7. Review the confirmation/retention step that appears, then click **Confirm** to complete the cancellation.

After confirming, you should receive an on-screen acknowledgement that the service has been cancelled. If you change your mind, you can reverse a pending cancellation from the same place by selecting **Activate**.



## **⚠️ Step 2: If the Cancellation Does Not Register**

Some customers have reported completing the steps above multiple times without the cancellation taking effect. This is a known issue that our engineering team has addressed. If your cancellation does not appear to register, do not repeat the flow multiple times — contact our support team directly so a teammate can escalate to the billing team and deactivate your account in Stripe manually.

When our billing team processes a manual deactivation, your account is fully deactivated and **no future charges will be made**. This has been confirmed to resolve the issue completely.



## **💡 What to Expect After Cancellation**

- Your subscription will be set to cancel, and access continues until the end of the current billing period — it does not end immediately.
- If you were mid-cycle, you will retain access until the end of your current billing period (unless otherwise confirmed by support).
- You will not be charged again after your account is fully deactivated.

## **🛠️ Still Having Trouble?**

If you have already attempted the self-cancel flow and charges are still appearing, or if the system is not confirming your cancellation, please reach out right away so our team can resolve it manually on your behalf.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.