## **🔍 Overview**

If your Google Ads account is linked to Search Atlas but no data appears — such as campaign performance metrics — this guide walks you through the troubleshooting steps our support team uses to resolve the issue. Follow each step in order before moving on to the next.



## **✅ Step 1: Confirm You Have Standard or Admin Access**

To let Search Atlas **create and edit** campaigns and ads, the Google account used to connect Google Ads needs **Standard** or **Admin** access in Google Ads. Read-only (or email-only) access cannot make changes.

- Log in to **Google Ads** directly and verify the account role assigned to the Google account you used for the integration.
- If the role is below Standard, ask your Google Ads account owner to upgrade the permissions, then retry the steps below.

## **🔄 Step 2: Disconnect and Reconnect the Integration in a Private Browser**

Browser cache and cookies can interfere with OAuth authentication, causing the integration to appear active while silently failing in the background. Reconnecting through a private browser clears this interference.

1. Open an **incognito or private browsing window** in your browser (Chrome: Ctrl+Shift+N / Cmd+Shift+N; Firefox: Ctrl+Shift+P / Cmd+Shift+P).
2. Log in to Search Atlas in the private window.
3. Navigate to your integrations settings and **disconnect** the Google Ads account.
4. Wait 30 seconds, then **reconnect** the Google Ads account by following the on-screen prompts and granting all requested permissions.
5. After reconnecting, allow a few minutes for data to populate, then check your campaign performance data.

## **📊 Step 3: Check Campaign Performance Data**

Once the integration is reconnected, verify that data is now visible by reviewing your campaigns performance section within the platform. If metrics such as impressions, clicks, and campaign names are loading correctly, the issue is resolved.



## **⚠️ Step 4: If the Issue Affects Multiple Accounts or Websites**

If the data gap affects more than one linked account or website, the root cause may be a backend configuration issue that cannot be resolved through reconnecting alone. This type of issue requires investigation by our engineering team.

In this case, please do the following before contacting support:

- Note which specific accounts and websites are affected.
- Record a short **screen recording** that shows the linked account and the missing data — this helps our team diagnose the problem faster.
- Have the recording ready to share when you open a support chat.

## **💡 Common Reasons Google Ads Data May Not Appear**

- **Insufficient permissions:** For creating or editing campaigns, the connecting Google account needs Standard or Admin access in Google Ads.
- **Cached authentication:** Browser cookies caused the OAuth token to be saved in a broken state.
- **Account mismatch:** The Google account used to connect does not match the account that owns the Google Ads campaigns.
- **Backend sync issue:** In some cases, a platform-side fix is required — particularly when the issue persists after reconnecting correctly.

## **🛠️ Still Seeing No Data?**

If you have completed all the steps above and Google Ads data is still not appearing, our specialized team can investigate and apply a backend fix. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.