## **🔍 What This Error Means**

If Content Genius displays the message **"The agent is temporarily unavailable"** and does not respond after one or more hours, this is a platform-side service disruption — not an issue with your account, browser, or internet connection. The error occurs when the underlying AI agent service encounters a server-level fault that cannot be self-corrected automatically.

This type of disruption is typically resolved by the Search Atlas engineering team once it is identified and escalated.



## **✅ Steps to Take When You See This Error**

1. **Wait briefly and retry.** Occasional, short-lived blips can clear within a few minutes. Refresh the page and attempt to use Content Genius again after 5–10 minutes.
2. **Check that you are in the right location.** Navigate to **Left sidebar → Content → Content Genius** to confirm you are on the correct page and not on a sub-section that may behave differently.
3. **Try a different action.** If you were using one feature (for example, writing an article), try selecting another available action to rule out a feature-specific issue rather than a full service outage.
4. **Clear your browser cache and reload.** A hard refresh can sometimes clear a stale connection state. After clearing the cache, navigate back to **Left sidebar → Content → Content Genius** and try again.
5. **Try a different browser or an incognito window.** This helps rule out any browser extension or local storage conflict interfering with the agent connection.
6. **If the error persists beyond one hour, contact support immediately.** This error has previously required engineering intervention to deploy a fix. The sooner our team is made aware, the faster a resolution can be deployed.

## **⚠️ Why Waiting Too Long Is Not Recommended**

Based on past incidents, this error does not resolve on its own without an engineering fix. If you have already waited one to two hours and Content Genius is still showing the unavailability message, the issue is unlikely to clear without intervention from our team. Reporting it promptly allows us to escalate to the right engineering team as quickly as possible.



## **💡 What Happens After You Report It**

When this error is reported through our support team, the following process takes place:

- Your report is reviewed and escalated to our specialized engineering team.
- The engineering team investigates the root cause at the server level.
- Once a fix is identified, it is deployed to restore the Content Genius agent service.
- Our support team will confirm with you once the issue has been resolved so you can verify everything is working correctly.

In the confirmed past resolution of this exact issue, the fix was successfully deployed and the customer was able to resume using Content Genius normally after confirmation from our team.



## **📋 Information to Have Ready When Contacting Support**

To help our team escalate your report quickly, have the following details on hand before reaching out:

- The exact error message you are seeing.
- How long the error has been occurring.
- The action you were trying to perform in Content Genius when the error appeared.
- Your browser type and version.
- Whether you have already tried the self-help steps above.

## **🙋 Need Further Help?**

If the steps above did not resolve the issue, or if Content Genius remains unavailable after refreshing and retrying, please reach out to our team right away. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.