## **🔍 What Is This Issue?**

Some users creating articles in Content Genius — including content generated from topical maps — have encountered blank pages instead of the expected generated content. Rather than producing a draft, the tool returns an empty document with no text.

This was caused by an underlying bug (tracked internally as **CG-2657**) that triggered an empty content error during article generation. The engineering team identified the root cause, completed a fix, and has shipped the resolution.



## **📊 Current Status**

The fix for this issue has been completed, passed internal code review and QA, and has been released. If you were affected by this bug, the issue should no longer occur when generating articles in Content Genius.



## **✅ What You Should Do Now**

1. Go to **Left sidebar → Content → Content Genius**.
2. Try generating an article again using your preferred method — for example, writing a new article or generating from a topical map.
3. If a blank page appears again, note the exact steps you followed before the blank result occurred, including any topical map or keyword used. This detail will help the support team investigate quickly.

## **💡 Tips to Reduce Generation Errors**

- **Avoid leaving the page during generation.** Navigating away while an article is being created can interrupt the process and result in an empty draft.
- **Try one article at a time first.** If you plan to use bulk generation, test with a single article first to confirm generation is working before scaling up.
- **Refresh and retry.** If you see a blank result, refresh the page and attempt generation again — transient errors sometimes resolve on a second attempt.
- **Check your document title.** If a document is created with the default title and no content, this is a sign the generation did not complete. Delete the empty draft and try again.

## **🚀 If the Problem Persists**

If you are still seeing blank pages after the fix has been applied, this may indicate a separate or environment-specific issue that needs investigation.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.