## **🔍 Overview**

If you were referred to support to have a Summit Platinum package upgrade, an extra subscription month, or unlimited quota benefits applied to your account, this article explains what to expect and how to make sure your entitlements are fully processed.

This type of request requires manual review by the Search Atlas team. It cannot be self-applied through the platform, but the process is straightforward once you contact support through the correct channel.



## **📋 What This Covers**

- Summit Platinum package upgrade application
- Bonus subscription month from a Summit promotional offer
- Unlimited quota entitlements promised as part of a Summit deal
- Billing adjustments related to Summit special offer pricing

## **⚙️ What Happens During Processing**

When you submit your request, the support team will:

1. Acknowledge your request and review the details of the original Summit offer you were referred under.
2. Verify your account email address to confirm they are updating the correct account.
3. Escalate your case internally for investigation and processing.
4. Apply the Platinum package benefits, billing adjustments, and any quota changes to your account.
5. Send a confirmation email to the address on file once everything has been processed.

Once complete, you will receive an email confirming that the changes have been applied. Check your inbox, including your spam or junk folder, after submitting your request.



## **💡 Before You Contact Support**

To help the team process your request as quickly as possible, have the following ready:

- **Your account email address** — the one registered with Search Atlas.
- **The name or date of the Summit event or promotion** where the offer was made.
- **Any reference number or conversation ID** from a previous support interaction, if you have one.
- **A brief description of the benefits promised** — for example, Platinum upgrade, extra month, or unlimited quotas.

## **🛠️ How to Submit Your Request**

Because applying Summit Platinum benefits and billing adjustments requires manual action by the Search Atlas team, there is no self-serve option inside the platform for this specific change. Follow these steps to get it resolved:

1. Log in to your Search Atlas account.
2. Open the chat widget in the bottom-right corner of the platform.
3. Type **human teammate** to be connected directly with a support agent.
4. Explain that you were referred to support to have your Summit Platinum package, bonus subscription month, and unlimited quotas applied to your account.
5. Provide your account email address and any relevant offer details or reference numbers.

The team will review your case, confirm your details, and process the changes. You will receive a confirmation email once everything is in place.



## **❓ Frequently Asked Questions**

- **Why can't I apply this myself?** Summit Platinum upgrades and associated billing adjustments involve backend account changes that must be processed manually by the Search Atlas team to ensure accuracy.
- **How long does processing take?** The team will acknowledge your request promptly. Processing times may vary depending on the complexity of the changes, but you will be notified by email when complete.
- **What if I don't receive a confirmation email?** Check your spam or junk folder first. If you still have not received it, contact support again via the chat widget and reference your original request.
- **Will my billing date or next invoice be affected?** Billing adjustments applied as part of a Summit offer will be reflected in your account after processing. If you have questions about a specific invoice, mention this when you contact support.

## **💬 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.