If you're seeing the message **"Cloud stack generation failed. Please try generating again,"** this article walks you through the specific causes of this error and the exact steps to resolve it. Cloud stack failures are most commonly linked to image upload issues or asset problems that prevent the generation process from completing.



## **📍 Where to Find It**

Cloud Stacks is located at **Left sidebar → Authority → Cloud Stacks**. This is where you initiate generation and where any error messages will appear.



## **🛠️ Step-by-Step**

1. **Check your uploaded images before generating.** The most common cause of this error is an incompatible or corrupted image file. Make sure every image you upload meets the following requirements:

   - File format: **JPG, JPEG, or PNG** only
   - File size: keep each image **under 5 MB**
   - Avoid images with special characters in the file name (e.g., `#`, `&`, `%`)
   - Do not upload screenshots taken directly from a browser — export or save the image file properly before uploading
2. **Remove and re-upload your images.** If you already uploaded images before the error occurred, delete them from the upload area and re-upload fresh copies that meet the requirements above.
3. **Clear your browser cache and reload the page.** Navigate away from **Left sidebar → Authority → Cloud Stacks**, clear your browser cache (or open a private/incognito window), then return to the page before attempting generation again.
4. **Try a different browser.** If the error persists after re-uploading, attempt the generation in a different browser (Chrome or Firefox are recommended) to rule out a browser-specific conflict.
5. **Retry the generation.** Once your images are confirmed to be in the correct format and size, click the generate button again. Do not click multiple times in quick succession — allow the process to fully run before retrying.
6. **Check for platform status issues.** If none of the above resolves the error, the issue may be a temporary infrastructure problem. Wait a few minutes and try again before escalating.

## **✅ How to Confirm It Worked**

A successful cloud stack generation will show a **status change from "Failed" or "Pending" to "Complete"** within the Cloud Stacks dashboard at **Left sidebar → Authority → Cloud Stacks**. You should be able to view and access your generated cloud stack assets directly from that page. If the status does not update within a few minutes of retrying, or if the failure message reappears immediately, the issue likely requires hands-on support.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.