## **🔍 Overview**

Website Studio is a powerful page-building tool, but some users encounter issues such as duplicate pages, 404 errors, Brand Vault assets not applying, or blank pages after syncing to WordPress. This article walks you through how to diagnose and fix the most common problems — and explains how to request a credit refund if you need to start fresh.



## **⚠️ Common Issues and What Causes Them**

- **Duplicate pages:** Multiple prompts or AI Agent actions can sometimes generate duplicate pages within the same project.
- **404 errors ("Post Not Found"):** These can appear after syncing pages through Content Genius or when editor/preview URLs accidentally leak into your live site or sitemap.
- **Brand Vault assets not applying:** Logos, fonts, or brand colours may not render correctly if the Brand Vault sync did not complete before page generation.
- **Blank pages after WordPress sync:** A known issue where pages publish without content after using the Sync to WordPress feature.

## **🛠️ Step-by-Step Troubleshooting**

1. **Navigate to Website Studio.** In the left sidebar, select **Website Studio** (or go directly to **/website-studio**).
2. **Check for duplicate pages.** Open your project and review the page list. Delete any duplicates by clicking the three-dot menu next to the page name and selecting **Delete**.
3. **Re-apply Brand Vault assets.** Before regenerating a page, confirm your Brand Vault profile is fully saved and active. Go to **Brand Vault**, verify your logo, colours, and fonts are set, then return to Website Studio and regenerate the affected page.
4. **Fix 404 errors after Content Genius sync.** If a page shows "Post Not Found," unpublish and republish the page from within Website Studio. If the issue persists after republishing, delete the page and recreate it.
5. **Resolve blank WordPress pages.** If a synced page appears blank on WordPress, re-sync it from Website Studio. Open the page, click **Sync to WordPress**, and confirm the content appears before publishing.
6. **Clear polluted URLs from your sitemap.** If editor or preview URLs have leaked into your live sitemap, manually remove them from your WordPress sitemap plugin or regenerate your sitemap after deleting the affected pages in Website Studio.

## **🔄 When to Delete a Project and Start Fresh**

If your project has widespread duplicate pages, persistent 404 errors, and Brand Vault assets that will not apply despite following all troubleshooting steps, starting a new project is often the fastest path to a working result. Before deleting, note the following:

- Deleting a project is **permanent** and cannot be undone.
- Save or export any content you want to keep before deleting.
- Credits consumed on a broken project may be eligible for a refund — see the section below.

To delete a project, open it in Website Studio, click the project settings or three-dot menu, and select **Delete Project**. Confirm when prompted.



## **💳 How to Request a Credit Refund**

If a technical issue in Website Studio caused credits to be consumed without producing a usable result, you may be eligible for a credit refund. Our support team reviews each request individually based on the nature of the issue.

To submit a refund request, please have the following information ready:

- The name or ID of the affected project
- A brief description of what went wrong (e.g., duplicate pages, 404 errors, blank WordPress sync)
- The approximate number of credits consumed
- Any screenshots that show the issue

Credit refunds are not guaranteed for all cases but are prioritised when the issue is caused by a platform bug rather than user error.



## **💡 Tips to Avoid These Issues in the Future**

- Always complete your **Brand Vault** setup before starting a new Website Studio project.
- Avoid sending multiple prompts to the AI Agent in quick succession — wait for each action to complete before submitting the next one.
- After syncing to WordPress, preview the page on your live site before publishing to confirm content has transferred correctly.
- Regularly check your sitemap for unexpected URLs and clean them up if editor or preview links appear.

## **🙋 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.