# **🧭 Overview**

If you signed up for a 7-day trial and see a quota error when trying to access **Site Metrics** — even though your usage dashboard shows **0/0** utilization — you are not alone. This is a known behaviour specific to trial accounts and is related to how credits and quotas are provisioned during the trial period.

# **⚠️ Why This Happens**

Trial accounts use a separate quota system called **Universal Credits**. During the trial, a cap is applied to Universal Credits to limit usage to trial-tier levels. When that cap is reached or is not correctly initialised, the platform returns a quota exhaustion error — even if the usage counter appears to show zero.

In short, the **0/0 display** is a cosmetic mismatch. The underlying billing system has already flagged the account as having reached its trial credit limit, which blocks access to data-intensive tools like Site Metrics.

# **🛠️ What You Can Do Right Now**

1. **Verify your trial status.** Go to your account settings and confirm your trial is still active and has not expired early due to a billing or provisioning issue.
2. **Try accessing Site Metrics again after a few minutes.** Navigate to **Left sidebar → Site Metrics** (or go to **/site-explorer/list**). Occasional provisioning delays can cause temporary errors that resolve on their own.
3. **Check sub-tools individually.** Some trial accounts have partial access. Try navigating to **Left sidebar → Keywords → Keyword Magic** or **Left sidebar → Keywords → Rank Tracker** (Keyword Rank Tracker) to see if specific features are available.
4. **Upgrade your plan.** If you need immediate, full access to Site Metrics and all sub-tools, upgrading from a trial to a paid subscription removes the Universal Credit cap and fully unlocks your quota.

# **📊 Understanding Trial Quota Limits**

Trial accounts are intentionally capped on certain high-usage features to reflect trial-tier access. Here is what to expect:

- **Site Metrics:** Limited by Universal Credit caps; quota errors may appear even at 0/0 displayed usage.
- **Keyword Magic, Rank Tracker, Keyword Gap:** Accessible via **Left sidebar → Site Metrics**, but subject to the same trial credit restrictions.
- **OTTO SEO:** Available at **Left sidebar → OTTO SEO → All Sites (SEO Automation)** — trial access may also be limited depending on your provisioned tier.

# **✅ After Upgrading to a Paid Plan**

Once you upgrade, your quota is re-provisioned automatically by the billing system. You should regain full access to **Site Metrics** and all related tools within a few minutes. If access does not restore after upgrading, try refreshing the page or logging out and back in.

# **💡 Frequently Asked Questions**

- **Why does my quota show 0/0 if I have hit a limit?** The usage counter displayed in the UI reflects a different metric than the Universal Credit cap applied at the billing level. The two can fall out of sync during the trial period — this is a known issue our engineering team is actively working to improve.
- **Will my trial days be refunded if I could not access Site Metrics?** Please contact our support team via the chat widget (see below) and a teammate can review your account and advise on next steps.
- **Is this happening to everyone on a trial?** Not all trial accounts are affected. The error is more likely to occur when quota provisioning does not complete successfully at signup.

# **🙋 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.