# **🔍 What Is This Error?**

When you try to activate a new site in OTTO, you may see a quota limit error related to **Site Auditor** — even if you still have available OTTO slots. This happens because OTTO must attach to an existing Site Auditor project for the same domain. If the domain doesn't already have a Site Auditor project and your **Site Auditor project quota is full**, the OTTO activation will be blocked, regardless of how many OTTO slots remain.

In short: OTTO slots and Site Auditor project slots are **two separate quotas**, and both must have availability for a new OTTO site activation to succeed.

# **⚠️ Common Causes**

- **Orphaned Site Auditor projects:** You may have old Site Auditor projects from sites that are no longer active in OTTO. These still count against your quota.
- **Quota display lag:** In some cases, the Site Auditor quota counter may show an incorrect number on first load (for example, 0/4) before updating to the correct value after a page refresh.
- **Sites removed from OTTO but not from Site Auditor:** Deleting or freezing an OTTO site does not automatically remove its associated Site Auditor project.

# **✅ How to Fix the Conflict**

1. **Check your Site Auditor quota.** Go to **Left sidebar → OTTO SEO → All Sites (SEO Automation)** (URL: `/seo-automation-v3`) and review your active and frozen sites. Note the total number of sites currently using OTTO.
2. **Identify unused Site Auditor projects.** Navigate to the Site Auditor section of your platform and look for projects tied to domains that are no longer active or relevant. These are the most common cause of quota conflicts.
3. **Delete unnecessary Site Auditor projects.** Remove any Site Auditor projects you no longer need. Each deletion frees up one slot in your Site Auditor quota.
4. **Refresh the page.** After deleting projects, refresh your browser. The quota counter can lag on first load — a refresh ensures the display reflects the correct available slots.
5. **Retry the OTTO site activation.** Return to **OTTO SEO** and attempt to add your site again. If your Site Auditor quota now has an open slot, the activation should complete successfully.

# **💡 Tips to Avoid This Issue in the Future**

- **Audit your Site Auditor projects regularly.** Keep only the projects you actively use so you always have headroom to add new OTTO sites.
- **Freeze instead of delete when possible.** If you want to pause an OTTO site temporarily, use the **Freeze** option. This suspends OTTO activity but keeps the site in your account without consuming an active slot unnecessarily.
- **Understand your plan limits.** Check your current plan to know exactly how many Site Auditor projects and OTTO sites are included. Upgrading your plan is the fastest way to increase both quotas if you manage a large number of sites.

# **❓ Frequently Asked Questions**

**I deleted an OTTO site — why is my Site Auditor quota still full?**

Removing a site from OTTO does not automatically delete its Site Auditor project. You need to manually delete the associated Site Auditor project to free up that quota slot.

**My quota shows 0 available slots but I just deleted a project. What should I do?**

This is a known display lag. Refresh the page and the counter should update to reflect the correct number of available slots.

**Can I have more Site Auditor projects than OTTO sites?**

Yes. Site Auditor projects and OTTO site activations are managed independently. You can run Site Auditor projects on domains that are not connected to OTTO.

# **🆘 Still Need Help?**

If you have followed the steps above and are still seeing the quota error, or if your quota counts appear incorrect after a page refresh, our team is ready to investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.