This article helps you resolve a situation where your Brand Vault appears incomplete despite having filled in every field you can see. The most common cause is a field that was skipped, left in a draft-like state, or not formally saved — even though it looks filled in visually. Because Brand Vault completion is validated field by field, a single unsaved or partially completed entry can prevent the vault from registering as complete.

# **📍 Where to Find It**

Access your Brand Vault: top-right **More Features** menu (grid icon, next to your account menu) → **Brand Vault**, or **OTTO SEO** in the left sidebar → **All Sites** → open your project → **Brand Vault**. If you have not created one yet for this project, use the **Create Brand Vault** option once inside.

# **🛠️ Step-by-Step**

1. Open your Brand Vault via top-right **More Features** menu (grid icon, next to your account menu) → **Brand Vault**, or **OTTO SEO** in the left sidebar → **All Sites** → open your project → **Brand Vault**.
2. Scroll through every section from top to bottom — do not skip any. Sections may include brand name, logo, colors, typography, tone of voice, and target audience details.
3. For each field, click directly into it and confirm the content is active, not just visually present. Some fields require you to click into them to register as touched.
4. Pay close attention to optional-looking fields such as color hex codes, font selections, or dropdown menus — these are sometimes required for completion validation even if they appear optional.
5. If any field has a placeholder, default value, or appears faded, replace or re-enter the value and confirm your selection.
6. After reviewing all fields, locate and click the **Save** or equivalent confirmation button at the bottom of the vault form to ensure all entries are formally submitted.
7. If the vault still shows incomplete after saving, try refreshing the page and re-opening the Brand Vault to force the system to re-evaluate completion status.

# **✅ How to Confirm It Worked**

After saving, your Brand Vault status indicator should update to reflect a complete state — this typically appears as a filled progress bar, a checkmark, or the removal of any incomplete warning banners on the Brand Vault page. If you previously saw a message such as "incomplete" or a progress percentage below 100%, re-open the vault and confirm that message is no longer present. If the status still does not update after a page refresh, this may indicate a field-level validation issue that requires a support review of your account.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.