## **Is This the Right Article for You?**

If your OTTO scripts are showing **unreachable** on one or more Wix client sites, this article will help you get the right support to resolve it.

## **Why OTTO Scripts Show as Unreachable on Wix**

An OTTO script can report **unreachable** on a Wix site for several reasons, including a connectivity issue on the Search Atlas side or a configuration problem with how the site is connected to OTTO. Because Wix has platform-specific limitations, these issues typically require investigation by the Search Atlas support team to resolve.

## **What to Do**

Because the root cause of an OTTO script unreachable error on a Wix site often requires backend investigation, the recommended step is to contact the Search Atlas support team directly. When you reach out, please provide:

- Your Search Atlas account email
- The name and URL of the affected Wix site
- A description of the issue, including when you first noticed the unreachable status

The support team will investigate your account and site configuration and work with you to restore the OTTO connection for your Wix site.

## **Still Need Help?**

If you are still experiencing this issue, please use the chat widget on this page to contact the Search Atlas support team and mention this article. We're here to help investigate your specific account and site configuration.