## **Overview**

If you are on an annual plan and believe your monthly quotas did not reset correctly, this article explains what to do so our team can investigate and make things right.

## **How Monthly Quota Resets Work on Annual Plans**

Annual plans include monthly quota resets that occur on a recurring cycle tied to your plan. If your quotas do not appear to have reset as expected, this is something our support team can look into and correct on your account where appropriate.

## **What to Do If Your Quotas Seem Incorrect**

If you believe one or more monthly quota resets did not occur correctly on your annual plan, please take the following steps:

1. Check your current usage and quota totals inside your account to confirm what is currently showing versus what you expected after a reset.
2. Note the specific month or months where you believe a reset was missed, along with your plan name and approximate renewal or cycle date.
3. Compare your expected monthly quota amount (as stated in your plan) to what is currently available — if the numbers do not match, this confirms a reset may have been skipped.
4. Gather any confirmation emails or plan documents that state your monthly quota entitlement so our team can cross-reference them against your account history.
5. Contact our support team with this information so we can investigate your account's reset history and, where appropriate, apply compensation for any missed quota cycles.

## **If You Believe Credits Were Genuinely Missing**

Our team can review your account and issue a remedy for any quota resets that did not occur as expected on your annual plan. To get help, start a chat using the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team — please include the affected month(s) and your expected quota amount so we can resolve this as quickly as possible.