## **Overview**

If a Zoom link from a Search Atlas event invitation is not working — whether for a live seminar happening today or a session that already took place — this article explains what to try on your own and what information to have ready if you need to contact our team. This guide covers **broken or expired links in event emails** as well as community portal access issues related to those events.

## **What Happens With Non-Functional Zoom Links**

Zoom links in Search Atlas event invitation emails can stop working for a variety of reasons, including links that have expired after a session ended or links associated with past sessions that are no longer active. Before contacting support, there are a few steps you can take to try to resolve the issue yourself.

## **Steps to Try Before Contacting Support**

1. **Check your spam or junk folder** — Sometimes a follow-up email with an updated or corrected Zoom link is sent after the original, and it may have been filtered. Search your inbox for emails from Search Atlas or the event registration platform.
2. **Check for a re-registration option** — If the event is upcoming or recurring, look for a registration link in the original invitation email and register again to receive a fresh Zoom link.
3. **Log in to the Search Atlas community portal** — Recordings and replays of past events may be available there. Log in with your account credentials and look for a seminars, events, or recordings section.
4. **Confirm the event date and time** — If the event has not yet started, the link may only become active shortly before the session begins. Try opening it again closer to the scheduled start time.

## **What to Have Ready If You Need Support**

If none of the steps above resolve the issue, please have the following information ready before reaching out so our team can locate your registration and assist you as quickly as possible:

- The name or date of the seminar or event you were trying to attend
- The exact Zoom link or invitation email you received (copy the full URL)
- The error message or behavior you see when you attempt to open the link
- Your account email address
- Whether the event was live/upcoming or has already taken place

Having these details ready will allow the team to locate your registration and send you an active link or direct you to any available recording as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.