## **Overview**

After purchasing Agentic VIP, you gain access to a dedicated area inside Search Atlas where your video sessions are stored and ready to watch. This article explains what to check if you cannot locate your VIP content and how to get help from our team.

## **Before You Begin**

Make sure the following are in place before trying to access your VIP content:

- You have completed the Agentic VIP purchase successfully.
- You are logged in to the Search Atlas account that was used during checkout.
- Your purchase confirmation has been received (check your inbox for a confirmation message).

If your purchase is confirmed but access is still not showing, allow a few minutes for your account to update, then refresh the page.

## **Locating Your Agentic VIP Content**

Once your purchase has been processed, log in to **app.searchatlas.com** with the same account used during checkout. If you are having trouble locating your VIP content or video sessions, try the following steps:

- **Refresh your browser** — a page reload can allow new account permissions to take effect.
- **Clear your browser cache** — outdated cache data can prevent updated account features from loading.
- **Log out and log back in** — signing out and back in forces your account session to refresh with the latest permissions.
- **Confirm you are on the correct account** — verify you are logged in with the same account used during the VIP purchase.
- **Try a different browser** — test with Chrome, Firefox, or Edge to rule out a browser-specific problem.

If none of the above resolves the issue, our support team can look into your account directly and point you to your VIP content. Please have the information listed below ready before reaching out.

## **Escalating to Our Team**

If the steps above do not resolve the issue, our support team can investigate your account directly and guide you to your VIP content. To help us assist you as quickly as possible, please have the following ready before reaching out:

- The account used for your Search Atlas account and your VIP purchase.
- Your purchase confirmation number or receipt.
- A description of what you see when you log in (for example, any error messages or missing sections).

## **Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.