## **🔍 Overview**

If your account is locked behind a **Choose Plan** prompt, you cannot reach Settings to manage notifications or close your account on your own. In this situation, our support team can delete your account and stop all associated emails on your behalf. This article explains what to expect and how to make the request.

## **⚠️ Why You Cannot Access Settings**

When a subscription has lapsed or a plan has not been selected, the platform redirects you to a plan selection page before allowing access to any other section, including account settings. This means you cannot independently:

- Unsubscribe from saved keyword list update emails
- Navigate to billing or account preferences
- Initiate account deletion through the UI

Because self-service options are blocked in this state, account deletion and email opt-out must be handled by our support team.

## **📋 What Our Team Will Do**

When you contact support, a member of our team will:

1. Verify your identity and account ownership
2. Disable all notification emails linked to your account, including saved keyword list update emails
3. Permanently delete your account from the platform

This process is handled by a specialized internal team and is typically confirmed once complete.

## **💬 How to Request Account Deletion**

Because you cannot access Settings, you will need to reach out to our support team directly. When contacting support, please be ready to:

1. Confirm that you want your account permanently deleted and that you would like all notification emails stopped.
2. Provide any details needed to verify your identity so the team can locate your account quickly.

Once the deletion is processed, you will receive confirmation from the agent and no further emails will be sent to your address.

## **📌 Important Notes Before You Request Deletion**

- **Account deletion is permanent.** All your projects, keyword lists, reports, and data will be removed and cannot be recovered.
- **Email notifications will stop** as part of the deletion process — you do not need to unsubscribe separately.
- If you only want to stop receiving emails without deleting your account, mention this clearly to the agent so they can advise on the best option for your situation.

## **🛠️ Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.