This article explains what to do when cloudstacks you created through Agent mode are not visible in your main dashboard. If you are experiencing this issue, our support team will need to investigate your account directly to identify the cause and resolve it.

## **🛠️ What to Do**

Because the resolution for missing Agent mode cloudstacks requires backend investigation, there are no self-serve steps that reliably surface the missing items. To get this resolved as quickly as possible, please have the following information ready before contacting support:

- The name of the project you were working in when you launched the Agent mode job
- An approximate date and time when you submitted the cloudstack job
- Any confirmation message, job name, or task reference you received at the time of submission
- A description of what you expected to see and where you expected to see it in the dashboard

## **✅ What to Expect**

Once you contact support with the details above, a member of our team will be able to look into your account, locate the Agent mode job, and advise on next steps — including whether the cloudstack needs to be re-submitted or whether it can be surfaced through a backend action.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.