## **🔍 Overview**

When you click **Share URL** inside the Report Builder, the generated link should use your agency's custom white-label domain — not **dashboard.searchatlas.com**. If you are seeing a Search Atlas domain in your shareable links, this article explains why it happens and how to resolve it.

## **⚙️ Why This Happens**

There are two common reasons the wrong URL is generated:

- **No custom domain is configured:** If your white-label custom domain has not been set up or saved correctly in your account settings, the platform falls back to the default Search Atlas domain when generating share links.
- **A previous platform bug:** A known issue caused the Report Builder to resolve shareable and iframe URLs to **dashboard.searchatlas.com** even when a custom domain was correctly configured. This bug has been fixed in a recent platform update. If you were affected before the fix, you will need to regenerate your share links to get the correct URL.

## **✅ How to Fix It**

1. Go to **Left sidebar → Reports** (URL: **/report-builder/projects-list**).
2. Verify that your white-label custom domain is active. If you are unsure, check your white-label settings in your account — your custom domain must be saved and verified before share links will use it.
3. Open the report you want to share.
4. Click **Share URL** to generate a fresh link.
5. Confirm the generated URL now shows your agency's custom domain, not **dashboard.searchatlas.com**.
6. Copy the new link and share it with your client. Any previously copied links using the old domain will need to be replaced with the newly generated ones.

## **🛠️ If the URL Still Shows the Wrong Domain**

If you have regenerated the link and it still resolves to **dashboard.searchatlas.com**, work through the following checks:

- **Confirm your custom domain is saved:** Navigate to your white-label settings and ensure your agency domain is entered correctly and marked as active. An incomplete or unverified domain will cause the fallback URL to appear.
- **Clear your browser cache:** In rare cases, a cached version of the page can display stale link data. Clear your cache and reload the Report Builder before generating a new link.
- **Try a different browser or incognito window:** This rules out browser extensions or cached data interfering with the generated URL.
- **Re-save your white-label domain settings:** Open your white-label configuration, re-enter your custom domain, and save again. Then return to the Report Builder and generate a new share link.

## **📋 Key Points to Remember**

- Any share links generated before the bug fix was deployed may still contain the old Search Atlas domain. These links will not automatically update — you must generate new ones.
- Iframe embed links are affected in the same way. If you use embedded reports on a client portal, regenerate those URLs as well.
- A correctly configured white-label custom domain is required for the share link to reflect your agency branding. The platform cannot generate a custom-domain URL if no domain has been set.

## **💬 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.