## **🔍 How the 7-Day Free Trial Works**

Search Atlas offers a **7-day free trial** so you can explore the platform before committing to a paid plan. Here is what you need to know before and during your trial:

- A valid payment method is required to activate the trial. This is a standard authorization hold to verify your card — you are **not charged** at sign-up.
- Your trial begins the moment you activate your account and lasts for **7 full days**.
- At the end of the trial period, your selected plan **automatically renews** and your payment method is charged unless you cancel beforehand.

## **⚠️ Why You May Have Been Charged**

If you see a charge on your statement, one of the following is most likely the reason:

- **The trial period ended:** Charges are applied automatically when the 7-day trial expires and no cancellation was made before the renewal date.
- **Authorization hold vs. actual charge:** Some banks display pre-authorization holds as pending charges. These may clear once your trial status is resolved.

If none of the above explains your charge, please reach out to our support team so we can investigate your account directly.

## **🚫 How to Cancel Your Subscription**

You can cancel your subscription at any time directly from within the platform. Log in to your **Search Atlas** account and navigate to your billing or subscription settings to locate the cancellation option. If you are unable to find the cancellation option or encounter any difficulty, contact our support team and we will assist you through the process.

Once cancelled, you will retain access to the platform until the end of your current billing period. You will not be charged again after that date.

**Important:** Cancelling during your free trial before the 7-day period ends will prevent any charge from being applied. Make sure your cancellation is confirmed — you should receive a confirmation notification after completing the process.

## **💰 Refund Policy and How to Request One**

Search Atlas reviews refund requests on a case-by-case basis. If you believe you were charged in error — for example, because your trial expired before you had a chance to cancel — please contact our support team as soon as possible. Our team will review your account and advise you on eligibility based on your specific situation.

To help us resolve your request quickly, please have the following ready when you reach out:

- The email address associated with your Search Atlas account
- The approximate date of the charge
- A brief description of what happened (e.g., you intended to cancel before the trial ended)

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.