## **🔍 Overview**

Search Atlas has a refund policy on plan charges. If you decide to downgrade your plan — for example, from Pro to Starter — and your invoice falls within the eligible refund window, a refund of the difference may be processed. However, if your invoice falls outside that window, a standard refund is not automatically available. In some cases, our team may review the situation and approve a one-time exception at their discretion.

## **📋 How Plan Downgrades Work**

When you downgrade your subscription, the following happens:

- Your current plan remains active until the end of the billing cycle.
- At the next renewal date, your account switches to the lower-tier plan.
- Future invoices reflect the new, lower plan price.
- You will lose access to any features or usage limits exclusive to your higher-tier plan.

Downgrades do **not** automatically trigger a refund — a refund only applies if your request falls within Search Atlas's standard refund window at the time of the request.

## **⏱️ Refund Eligibility on Plan Downgrades**

Search Atlas's standard refund policy covers charges made within a recent billing window. If you request a downgrade and believe you are within that window, have the following ready when you reach out:

1. Your account email address.
2. The plans involved (e.g., Pro → Starter).
3. The invoice date and charge amount in question.

Our team will review your account and advise on refund eligibility.

## **🔄 Requesting an Out-of-Policy Refund Exception**

If your invoice falls outside the standard refund window, you may still submit a request for our team to review. These exceptions are not guaranteed, but our team evaluates each case individually based on the circumstances.

To submit an exception request, have the following information ready:

1. Your invoice date and the charge amount.
2. The plans involved in the downgrade.
3. A clear explanation of the reason you are requesting an exception.
4. Any relevant context about your account history or circumstances.

Providing clear context about your situation helps our team assess your request fairly and quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.