## **Understanding the Error**

If Atlas Brain is not processing requests or your schema deployments are failing, the most common cause is that your **OTTO project has not been activated**.

Atlas Brain relies on an active OTTO project to process requests and deploy schemas to your website. Without activation, Atlas Brain cannot complete tasks for that project.

## **Step 1 — Confirm Your OTTO Project Status**

Before troubleshooting anything else, verify whether your OTTO project is active:

1. Open your OTTO project for the website you are trying to work with.
2. Check whether the project is active or inactive. If it is not yet active, proceed to Step 2.
3. If the project is already active, skip to Step 3 to verify your connection settings.

## **Step 2 — Activate Your OTTO Project**

If your OTTO project is not yet activated, follow these steps to activate it:

1. Open your OTTO project for the website you want to work with.
2. Locate the activation option associated with the project and enable it.
3. Wait for the activation process to complete. Once the project shows as active, return to Atlas Brain and attempt your request again.

## **Step 3 — Deploy Your Schema After Activation**

With your OTTO project active, you can now deploy schemas successfully. Follow this workflow:

1. Open your activated OTTO project for the website.
2. Locate the schema-related options within the project.
3. Review the schema recommendations generated by Atlas Brain for your site.
4. Select the schemas you want to deploy and initiate the deployment.
5. Atlas Brain will push the selected schemas to your website once deployment is confirmed.

If Atlas Brain still returns an error after activation, check that your website is correctly connected to OTTO and that your site credentials or integration settings are up to date. If the issue persists, please have your project name, the exact error message, and the time the error occurred ready before reaching out so our team can investigate quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.