## **🔍 What Is a Hyperdrive Credits Discrepancy?**

A billing discrepancy occurs when your account shows more Hyperdrive Credits consumed than the number of citations successfully submitted. This gap is sometimes called a credit overage or reconciliation issue.

Understanding why this happens — and how to resolve it — will help you get any missing credits returned to your account quickly.

## **⚙️ Why This Can Happen**

Hyperdrive Credits can sometimes show a mismatch between credits consumed and citations successfully completed. This may result in credits appearing to be deducted without a corresponding confirmed citation submission.

## **📋 What to Have Ready Before Escalating**

Because credit reconciliation requires a manual review by our billing team, you cannot resolve a discrepancy directly through the platform on your own. To help our team investigate and restore any credits as quickly as possible, please gather the following information before reaching out:

- **Your account name or email address** associated with the affected Search Atlas account.
- **The total credits shown as consumed** in your account at the time of the discrepancy.
- **The number of citations confirmed as successfully submitted** during the same period.
- **The name of the citation campaign or batch affected**, if applicable.
- **Any screenshots** of your credit balance and citation status list — these will speed up the review process.

Having these details ready will allow our team to locate the affected records and process a reconciliation as efficiently as possible.

## **🛠️ How to Request a Credit Reconciliation**

Once you have gathered the details above, our support team can investigate and restore any credits that were consumed without a corresponding successful citation.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.