## **🔍 Why This Happens**

When you revoke an invitation, the user's email address remains stored in your workspace as a **revoked record**. The system still recognises that email as existing in the workspace, which prevents a new invitation from being sent. To re-invite the person, you must first delete their revoked record entirely.

## **📋 Before You Begin**

- You must have an **Admin** or **Owner** role in the workspace to manage users.
- Confirm you have the correct email address for the user you want to re-invite.
- This process only affects the workspace you are currently managing — it does not impact other workspaces.

## **🚀 Step-by-Step: Remove a Revoked User**

1. Log in to your **Search Atlas** account and navigate to the workspace where the issue is occurring.
2. Go to your workspace's user or team management settings.
3. Locate the revoked user — they may appear in a filtered or separate section of the user list, identifiable by the email address causing the conflict.
4. Select the option to remove or delete that revoked user record from the workspace. The exact label for this action may vary depending on your account view.
5. Confirm the removal when prompted. The revoked record will be permanently deleted from your workspace.
6. Once the record is removed, send a new invitation to the same email address and assign the appropriate role.

## **✅ Confirming the Re-Invitation Was Successful**

After sending the invite, the user's status in your team list should change to **Invited**. The invited person will receive a fresh invitation email. Once they accept, their status will update to **Active**. If the status does not change to **Invited** after sending, refresh the page and check again.

## **💡 Tips to Avoid This Issue in the Future**

- Whenever you know a user will not be rejoining, use a full removal rather than a revoke, so no residual record is left behind.
- If you anticipate re-inviting someone later, note their email address before making any changes to their access.
- Periodically audit your revoked user list and remove stale records to keep your workspace tidy.

## **🆘 Still Seeing the Error?**

If the error message persists after following these steps, the record may require manual removal from the backend. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.