## **🔍 Understanding What's Included in Each Plan**

Some Search Atlas features are available as standalone add-ons on lower-tier plans but are **bundled into higher-tier plans**. If you have been paying for these features separately and then upgrade to a plan that already includes them, you may be eligible for credits or refunds on those overlapping charges.

Before requesting a credit, it helps to understand exactly what your current plan includes versus what the new plan covers. This ensures our team can identify any duplicate charges quickly and accurately.

## **📋 Before You Contact Support: What to Prepare**

Gathering the following information in advance will make the upgrade and credit review process much faster:

- **Your current plan name and monthly cost**
- **A list of all active add-ons** you are paying for
- **The billing dates and amounts** for those add-ons — you can find these in your invoices within your account's billing settings
- **The date you want the upgrade to take effect**

## **🚀 How to Request a Plan Upgrade**

To upgrade your plan and have duplicate or overlapping charges reviewed, please reach out to our support team directly. When you contact us, have your current plan details, active add-ons, and relevant billing dates ready so the team can process your upgrade and review any charges as efficiently as possible.

Once the upgrade is complete, any add-ons that are now included in your new plan will be **automatically removed from your bill going forward**. However, past charges for those add-ons require a manual review by our team.

## **💡 How Credits and Refunds Work**

Search Atlas reviews duplicate or overlapping charges on a case-by-case basis. Here is what you can generally expect:

- **Future billing:** Add-ons included in your new plan are removed automatically — no further action needed.
- **Current and past billing cycles:** If you were charged for an add-on that should have been covered by your plan, our support team will review your account and advise on eligibility for credits or refunds.

Our team will confirm the outcome of your credit review and any next steps once your account has been assessed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.